A) This entire store needs a course in friendly customer service. The manager could have apologized, could have welcomed us to the store, but politely informed us of their policy instead of raising her voice at us the second we crossed the threshold.
This particular Ross did not have a good selection of womens evening outfits, which is what I was looking for. However I did find a couple of things in the children's department for my grandson.
D) Congratulate your staff on following the rules superbly. We won't be back any time soon.
C) I don't know how you can consider this dressing room handicap accessible.
It gets better. As I am awkwardly pushing my way through the store and down the LONG corridor to the ladies dressing room. On the way out of this long corridor we were 3/4 of the way down this very narrow hallway. Their was a lady coming in to try on clothes. She was walking on crutches. I apologized profusely as she saw it was easier for her to back up a few steps than for me to push these 2 awkward carts back to where we came from. After we passed I saw that she had an amputated leg. How awkward. This area of the store is poorly designed.
B) The waiting room attendant told me that I wouldn't be allowed to take any of my possessions in the dressing room. Really? You want my diaper bag and my kids? I ignored her.
The Salem team was very nice.
A couple of notes.
Got some nice shirts and Halloween decorations at great prices .
Great values on usually high quality goods.
I do not recommend this store if you have small children. I had an infant in an infant carrier and it was close to nap time so my toddler didn't want to walk. I found a cart in the parking lot so I put both of my children in. As soon as we walked in the door, an employee (possibly the manager) accosted me and told that they do not allow shopping carts from outside to come in their store. Did I mind putting my children in one of their carts. Actually, I did mind. My back hurts from lugging those precious parcels around all day. I wanted to walk out at that moment, but since I had already been to several stores and hadn't found a dress I need for a specific occasion I held my tongue and put my infant seat in their shopping cart. Their carts are so tiny that my toddler couldn't fit in the seat. So I got another shopping cart and put my toddler in it. The design on these carts is such that they pinch arms easily and my toddler received a 3 inch bruise from this cart.
Ross Dress For Less is a US Clothing Store based in Clarksville, Indiana. Ross Dress For Less is located at 1020 Veterans Pkwy, Clarksville, IN 47129, USA.
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