When I reached-out to Charlie Wilson's via their website, I received a lukewarm response which began with "...sorry for the misunderstanding..." in a crummy attempt to imply that I somehow "misunderstood" that the $230 line item on my invoice which estimated the installation cost of my range really didn't mean installation, but the $130 line item for dishwasher installation did mean installation. The only "misunderstanding" is that my wife and I didn't understand that we were being mis-lead during the sale. The installation of our downdraft range really is our problem to figure out. Way-to-go, Charlie Wilson's!
When I asked them to recommend other qualified installers, I got two names that appeared to be straight out of the phone book and not providers they've worked with previously.
Very annoyed with Charlie Wilson's today when we were told by their installer (while he was at our house installing a new dishwasher) that he DOES NOT install Jenn Air down-draft ranges.
We cannot recommend or refer our friends or neighbors to Charlie Wilson's based upon our experience.
I must say I was surprised and happy. I parked in the parking lot and went in the store and as I entered I saw this elderly man in a suit coming toward the door. I said to myself "bless his heart, this elderly man had to come out and shop for an appliance." This man shuffling his feet as he moved along came straight up to me, stuck out his hand to shake mine and said "Hi, I'm Charlie Wilson, welcome to my store, what can we help you with." If I had false teeth, they would have fell out.
Way to go Charlie Wilson.
A friend recommended this store to me and I went in for the 1st time on friday. What a surprise it was to be greeted by the owner. The sales person that helped me was spot on. She knew exactly what I was looking for and kept me in budget. I can't say enough good things about this store and the people that work there.
Background: We purchased three Jenn Air appliances, refrigerator, dishwasher and down-draft range. Our sales associate assured us that installation was available for both the Jenn Air dishwasher and the range we purchased, and even went so far as to note this on our invoice with a line item that estimated a $230 installation cost for the range and a $130 installation cost for the dishwasher. To our surprise, we were told by the installer during the dishwasher installation, that he does not install down-draft ranges and we'd need to "call around" to find someone who does - really...?
If we had been informed during our purchase that the down-draft range installation was "our problem to figure out", we likely would've purchased our appliances from another dealer that really provided installation services for ALL of the appliances we purchased.
The true measure of a customer-service organization is how they deal with problems. Fail...
The owner greets you at the door every time and the staff helps you find good appliances and TVs priced below the big box stores! Love it there!
Customer service is fantastic!!! Friendly and enthusiastic!!! This first time ever visiting, but we definitely buy all our appliances there. The sales person Phil was great today!
They last time I had someone greet me at the door like that was when I stepped into a recruiting office and a sargent from all five branches of the armed services approached me at one time.
As a result, we're expecting delivery of our Jenn Air range early next week which will sit in our garage until we can find somebody to provide installation services.
SUPER ANNOYING and a makes it seem like Charlie Wilson's was more than willing to tell us what we wanted to hear in order to make the sale. We're not very happy with Charlie Wilson's and feel as if we were dealt with in a less than fully honest manner - which is a shame since the appliances really look great and we love supporting local independent businesses.
Charlie Wilson S Appliance Tv is a US Electronics Store based in Clarksville, Indiana. Charlie Wilson S Appliance Tv is located at 1166 E Lewis and Clark Pkwy, Clarksville, IN 47129, USA.
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